Data Protection Information

Last Updated: January 1, 2026

Overview

This page provides information about how we process personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and the Australian Privacy Principles for users in Australia.

Data Controller

For the purposes of data protection law, the data controller is:

bold-ibis
47 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: Processing necessary to provide the services you have requested
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud
• Legal Obligation: Processing required to comply with legal requirements

Types of Personal Data We Process

Identity Data

Name, email address, and contact preferences

Technical Data

IP address, browser type, device information, and website usage patterns

Service Data

Vehicle information, fuel usage patterns, and service requests

Communications Data

Records of correspondence and inquiries

Data Processing Activities

We process your personal data for the following purposes:

• Providing fuel analysis and consulting services
• Responding to inquiries and communications
• Maintaining and improving our website
• Sending service-related notifications
• Analyzing website usage to enhance user experience
• Complying with legal and regulatory requirements

Data Sharing

We may share your personal data with:

• Service Providers: Third-party vendors who provide technical infrastructure, email services, or analytics tools, operating under data processing agreements
• Legal Authorities: Government agencies or regulatory bodies when required by law
• Professional Advisors: Lawyers, accountants, and other professional advisors under confidentiality obligations

We do not sell or rent your personal data to third parties for marketing purposes.

International Data Transfers

Your personal data is primarily stored and processed in Australia. If we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Transfers to countries with adequate data protection levels
• Binding corporate rules or certification schemes

Data Security Measures

We implement technical and organizational security measures to protect your personal data:

• Encryption of data in transit using SSL/TLS protocols
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Staff training on data protection practices
• Incident response procedures

Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

Right of Access

You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You can request that we limit the processing of your personal data in specific situations.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within one month, or inform you if we need additional time.

We may request verification of your identity before processing your request to ensure data security.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Client service data: Three years after service completion
• Communication records: Two years after last contact
• Website analytics data: Thirteen months
• Legal and accounting records: Seven years or as required by law

Automated Decision-Making

We do not use your personal data for automated decision-making or profiling that produces legal effects or similarly significant impacts.

Children's Data

Our services are not intended for individuals under eighteen years of age. We do not knowingly collect or process personal data from children.

Updates to This Information

We may update this data protection information to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

Supervisory Authority

For users in Australia, the relevant supervisory authority is:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

For users in the European Union, you have the right to contact your local data protection authority.

Contact Information

For questions about data protection or to exercise your rights, contact us:

Email: [email protected]
Address: 47 Collins Street, Melbourne VIC 3000, Australia